Best Bank in Dubai and UAE | Emirates NBD

Interactive Teller Machine

Spend lesser time in branch and more time doing the things you truly enjoy

ITM is the short name for Interactive Teller Machine, which is a video-based interactive technology which allows customers to conduct transactions and banking services driven by a centrally based teller, in a highly engaging real time video/audio interaction.

All Features
Videos
Locations & Timings

Key Services

Cheque book request now available [for individual customers only]
Emirates NBD and other UAE banks cheque deposit (up to 25 leaves)
Emirates NBD cheque encashment (including coins)
Cash withdrawals from Emirates NBD account (including coins)
Cash deposit to Emirates NBD account
Inquiries on your accounts, loans and cards

We're sure you'll spend lesser time in branch and more time doing the things you truly enjoy

Extended service hours with live teller assistance
If you have forgotten your Emirates NBD debit card, you can perform all the transactions with your Emirates ID
Personalized convenient face to face transaction service
Greater satisfaction using enhanced ATM and CDM experience
Address concerns and questions immediately
Complete financial transaction up to AED 100,000

Click here to view Terms and Conditions.

Introduction Video

Tutorial Video

Group Head Office Branch

8:00 AM to 9:00 PM (Monday to Saturday) and 1:30 PM to 7:30 PM (Sundays and public holidays). On Friday, the services will not be available between 12:30 PM to 2:00 PM due to prayer break.

Ground Floor, Emirates NBD Group Head Office, Baniyas Road, Deira, Dubai - UAE Tel: 00 971 600 540000 Fax: 00 971 4 2221839

Ibn Battuta Mall Branch

8:00 AM to 9:00 PM (Monday to Saturday) and 1:30 PM to 7:30 PM (Sundays and public holidays). On Friday, the services will not be available between 12:30 PM to 2:00 PM due to prayer break.

Ground Floor, Andalusia Court, IBN Battuta Shopping Mall, Jebel Ali, Dubai - UAE Tel: 00 971 600 540000 Fax: 00 971 4 2221839

Union Square Branch

8:00 AM to 9:00 PM (Monday to Saturday) and 1:30 PM to 7:30 PM (Sundays and public holidays). On Friday, the services will not be available between 12:30 PM to 2:00 PM due to prayer break.

Baniyas Road, next to Al Maktoum Hospital, Deira, Dubai - UAE Tel: 00 971 600 540000 Fax: 00 971 4 2221839

Dubai Mall Branch

8:00 AM to 9:00 PM (Monday to Saturday) and 1:30 PM to 7:30 PM (Sundays and public holidays). On Friday, the services will not be available between 12:30 PM to 2:00 PM due to prayer break.

Emaar Blvd, Dubai - UAE Tel: 00 971 600 540000 Fax: 00 971 4 2221839

Emirates Airline HQ Branch

8:00 AM to 9:00 PM (Monday to Saturday) and 1:30 PM to 7:30 PM (Sundays and public holidays). On Friday, the services will not be available between 12:30 PM to 2:00 PM due to prayer break.

Second Floor Atrium, Emirates Group Headquarters, Airport Road, Dubai - UAE Tel: 00 971 600 540000 Fax: 00 971 4 2221839

Emirates Towers Branch

8:00 AM to 9:00 PM (Monday to Saturday) and 1:30 PM to 7:30 PM (Sundays and public holidays). On Friday, the services will not be available between 12:30 PM to 2:00 PM due to prayer break.

Upper Level, The Boulevard, Emirates Towers , Sheikh Zayed Road, Dubai - UAE Tel: 00 971 600 540000 Fax: 00 971 4 2221839

Deira Branch

8:00 AM to 9:00 PM (Monday to Saturday) and 1:30 PM to 7:30 PM (Sundays and public holidays). On Friday, the services will not be available between 12:30 PM to 2:00 PM due to prayer break.

Ground Floor, new Emirates NBD Building at Abra Rd, Deira, Dubai - UAE Tel: 00 971 600 540000 Fax: 00 971 4 2221839

Introduction Video

Tutorial Video

What are people asking?

What is an ITM?

ITM is the short name for Interactive Teller Machine, which is a video-based interactive technology which allows customers to conduct transactions and banking services driven by a centrally based teller, in a highly engaging real time video/audio interaction.

What's the maximum amount for a transaction via ITM?

The maximum amount for any transaction is AED 100,000

Do you require any documents from customer for performing transactions over ITM?

Customer needs to present Valid Emirates ID to perform any transaction over ITM.

What are the ITM service operating timings?

ITM service operating hours are from 8:00 AM to 9:00 PM (Saturday to Thursday), 1:30 PM to 7:30 PM (Friday and Public Holidays).

What kind of services ITM can provide?

Emirates NBD and other UAE banks cheque deposit (up to 25 leaves in 1 transaction)
Emirates NBD cheque encashment (including coins)
Cash withdrawals from the Emirates NBD account (including coins)
Cash deposit to Emirates NBD account
Cheque book request (individual customers only)
Inquiries on your accounts, loans and cards

What is an ITM?

ITM is the short name for Interactive Teller Machine, which is a video-based interactive technology which allows customers to conduct transactions and banking services driven by a centrally based teller, in a highly engaging real time video/audio interaction.

What's the maximum amount for a transaction via ITM?

The maximum amount for any transaction is AED 100,000

Do you require any documents from customer for performing transactions over ITM?

Customer needs to present Valid Emirates ID to perform any transaction over ITM.

What are the ITM service operating timings?

ITM service operating hours are from 8:00 AM to 9:00 PM (Saturday to Thursday), 1:30 PM to 7:30 PM (Friday and Public Holidays).

What kind of services ITM can provide?

Emirates NBD and other UAE banks cheque deposit (up to 25 leaves in 1 transaction)
Emirates NBD cheque encashment (including coins)
Cash withdrawals from the Emirates NBD account (including coins)
Cash deposit to Emirates NBD account
Cheque book request (individual customers only)
Inquiries on your accounts, loans and cards

Can I pay my utilities bills via ITM?

This service is not available via ITM, but you can pay them through our other channels (ATM, CDM, Online Banking, and Mobile banking)

Can I do cash withdrawal?

Yes, you just need your valid Emirates ID to withdraw up to AED 50,000 To withdraw an amount above AED 50,000 (and within ITM limit of AED 100,000) we would also need your cash cheque.

Can I do cash deposit?

Yes, you can do cash deposit to Emirates NBD Account.

Do I need to insert my debit card?

You have the option to either key in the account number or insert your ENBD card.

Can I deposit my Non Emirates NBD cheque using ITM machine?

Yes, you can deposit non Emirates NBD cheques (up to 25 leaves in 1 transaction).

Can I make currency exchange using ITM?

No, you can visit ENBD branch to complete this transaction.

Can I pay my credit card bill using ITM?

No, you can use ATM, CDM to make this payment.

What are the denominations available in the machine?

AED 5, 10, 100, 500 and coins AED 1, Fils 50 and 25.

Who can use ITM service?

Emirates NBD account holders can deposit Emirates NBD cheques into their accounts or encash Emirates NBD cheques and perform cash deposit/withdrawal transactions
Non account holders can only encash Emirates NBD cheques and deposit funds into Emirates NBD account

Will I be able to cash a cheque with decimals which is not multiples of 25 fils e.g. AED 100.10 or AED 100.90?

Yes, you will be able to encash the cheque with decimal amount by round off process. The money debited from the account will be the cheque amount, however the cash you receive will be rounded up to the nearest 25 fils as per existing branch process.

If I don't have my debit card or account number will I be able to perform any transactions?

Yes, provided you have your Valid Emirates ID.

Will I be able to do multiple transactions at one time?

Yes you will be able to perform multiple transactions during one session (e.g. deposit cheque, withdraw funds from your accounts and inquire about you ENBD loan).

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