Interactive Teller Machine

Spend lesser time in branch and more time doing the things you truly enjoy

ITM is the short name for Interactive Teller Machine, which is a video-based interactive technology which allows customers to conduct transactions and banking services driven by a centrally based teller, in a highly engaging real time video/audio interaction.

Key Services

  • Cheque book request now available [for individual customers only]
  • Emirates NBD and other UAE banks cheque deposit (up to 25 leaves)
  • Emirates NBD cheque encashment (including coins)
  • Cash withdrawals from Emirates NBD account (including coins)
  • Cash deposit to Emirates NBD account
  • Inquiries on your accounts, loans and cards

We're sure you'll spend lesser time in branch and more time doing the things you truly enjoy

  • Extended service hours with live teller assistance
  • If you have forgotten your Emirates NBD debit card, you can perform all the transactions with your Emirates ID
  • Personalized convenient face to face transaction service
  • Greater satisfaction using enhanced ATM and CDM experience
  • Address concerns and questions immediately
  • Complete financial transaction up to AED 100,000

Click here to view Terms and Conditions.

Introduction Video

Tutorial Video

Group Head Office Branch

8:00 AM to 9:00 PM (Monday to Saturday) and 1:30 PM to 7:30 PM (Sundays and public holidays). On Friday, the services will not be available between 12:30 PM to 2:00 PM due to prayer break.

Ground Floor, Emirates NBD Group Head Office, Baniyas Road, Deira, Dubai - UAE Tel: 00 971 600 540000 Fax: 00 971 4 2221839

Ibn Battuta Mall Branch

8:00 AM to 9:00 PM (Monday to Saturday) and 1:30 PM to 7:30 PM (Sundays and public holidays). On Friday, the services will not be available between 12:30 PM to 2:00 PM due to prayer break.

Ground Floor, Andalusia Court, IBN Battuta Shopping Mall, Jebel Ali, Dubai - UAE Tel: 00 971 600 540000 Fax: 00 971 4 2221839

Union Square Branch

8:00 AM to 9:00 PM (Monday to Saturday) and 1:30 PM to 7:30 PM (Sundays and public holidays). On Friday, the services will not be available between 12:30 PM to 2:00 PM due to prayer break.

Baniyas Road, next to Al Maktoum Hospital, Deira, Dubai - UAE Tel: 00 971 600 540000 Fax: 00 971 4 2221839

Dubai Mall Branch

8:00 AM to 9:00 PM (Monday to Saturday) and 1:30 PM to 7:30 PM (Sundays and public holidays). On Friday, the services will not be available between 12:30 PM to 2:00 PM due to prayer break.

Emaar Blvd, Dubai - UAE Tel: 00 971 600 540000 Fax: 00 971 4 2221839

Emirates Airline HQ Branch

8:00 AM to 9:00 PM (Monday to Saturday) and 1:30 PM to 7:30 PM (Sundays and public holidays). On Friday, the services will not be available between 12:30 PM to 2:00 PM due to prayer break.

Second Floor Atrium, Emirates Group Headquarters, Airport Road, Dubai - UAE Tel: 00 971 600 540000 Fax: 00 971 4 2221839

Emirates Towers Branch

8:00 AM to 9:00 PM (Monday to Saturday) and 1:30 PM to 7:30 PM (Sundays and public holidays). On Friday, the services will not be available between 12:30 PM to 2:00 PM due to prayer break.

Upper Level, The Boulevard, Emirates Towers , Sheikh Zayed Road, Dubai - UAE Tel: 00 971 600 540000 Fax: 00 971 4 2221839

Deira Branch

8:00 AM to 9:00 PM (Monday to Saturday) and 1:30 PM to 7:30 PM (Sundays and public holidays). On Friday, the services will not be available between 12:30 PM to 2:00 PM due to prayer break.

Ground Floor, new Emirates NBD Building at Abra Rd, Deira, Dubai - UAE Tel: 00 971 600 540000 Fax: 00 971 4 2221839

Introduction Video

Tutorial Video

What are people asking?

ITM is the short name for Interactive Teller Machine, which is a video-based interactive technology which allows customers to conduct transactions and banking services driven by a centrally based teller, in a highly engaging real time video/audio interaction.
The maximum amount for any transaction is AED 100,000
Customer needs to present Valid Emirates ID to perform any transaction over ITM.
ITM service operating hours are from 8:00 AM to 9:00 PM (Saturday to Thursday), 1:30 PM to 7:30 PM (Friday and Public Holidays).
  • Emirates NBD and other UAE banks cheque deposit (up to 25 leaves in 1 transaction)
  • Emirates NBD cheque encashment (including coins)
  • Cash withdrawals from the Emirates NBD account (including coins)
  • Cash deposit to Emirates NBD account
  • Cheque book request (individual customers only)
  • Inquiries on your accounts, loans and cards
ITM is the short name for Interactive Teller Machine, which is a video-based interactive technology which allows customers to conduct transactions and banking services driven by a centrally based teller, in a highly engaging real time video/audio interaction.
The maximum amount for any transaction is AED 100,000
Customer needs to present Valid Emirates ID to perform any transaction over ITM.
ITM service operating hours are from 8:00 AM to 9:00 PM (Saturday to Thursday), 1:30 PM to 7:30 PM (Friday and Public Holidays).
  • Emirates NBD and other UAE banks cheque deposit (up to 25 leaves in 1 transaction)
  • Emirates NBD cheque encashment (including coins)
  • Cash withdrawals from the Emirates NBD account (including coins)
  • Cash deposit to Emirates NBD account
  • Cheque book request (individual customers only)
  • Inquiries on your accounts, loans and cards
This service is not available via ITM, but you can pay them through our other channels (ATM, CDM, Online Banking, and Mobile banking)
Yes, you just need your valid Emirates ID to withdraw up to AED 50,000 To withdraw an amount above AED 50,000 (and within ITM limit of AED 100,000) we would also need your cash cheque.
Yes, you can do cash deposit to Emirates NBD Account.
You have the option to either key in the account number or insert your ENBD card.
Yes, you can deposit non Emirates NBD cheques (up to 25 leaves in 1 transaction).
No, you can visit ENBD branch to complete this transaction.
No, you can use ATM, CDM to make this payment.
AED 5, 10, 100, 500 and coins AED 1, Fils 50 and 25.
  • Emirates NBD account holders can deposit Emirates NBD cheques into their accounts or encash Emirates NBD cheques and perform cash deposit/withdrawal transactions
  • Non account holders can only encash Emirates NBD cheques and deposit funds into Emirates NBD account
Yes, you will be able to encash the cheque with decimal amount by round off process. The money debited from the account will be the cheque amount, however the cash you receive will be rounded up to the nearest 25 fils as per existing branch process.
Yes you will be able to perform multiple transactions during one session (e.g. deposit cheque, withdraw funds from your accounts and inquire about you ENBD loan).