Emirates NBD Chat Banking via WhatsApp is an easy-to-use secure channel which allows you to conduct basic banking functions on the go. This new service channel joins the existing list of growing touchpoints, and will enable you to receive instant responses to banking requests such as:

• Account balance
• Last 5 transactions of Account or Credit Card
• Last Credit Card statement
• Temporarily block/ unblock Debit or Credit Card
• Cheque book request
• Foreign exchange rates

We are constantly adding new functions, and we will update as they are being released.

Registering to Chat Banking is quick and simple.

Follow these steps to get started:

Open your SMS service, type 'WhatsApp' and send it to 4456. By subscribing to this service, you confirm that you have read, understood and fully agreed to the Terms and Conditions.

1. SMS from Emirates NBD
Introducing chat via WhatsApp. A secure and simple way for your banking needs. SMS WhatsApp to 4456 from your registered mobile number. T&C apply.

2. Customer opts in through 4456
WhatsApp

3. Welcome message on WhatsApp
Hello Rami! Welcome to Emirates NBD chat banking.
To find out what we can do for you, type Info.
Emirates NBD will never ask for your personal information or account / card numbers via whatsaap. Depending on your query you maybe requested to share only the last 4 digits of Account or Card number.
By using this service, you confirm you have read, understood and fully agreed to the terms & conditions (T&Cs).
For T&Cs, security tips and FAQs, please visit www.emiratesnbd.com/whatsapp.

4. WhatsApp webpage
Chat Banking
Banking is just a WhatsApp away
Chatting with your bank is now just as easy as chatting with your friends.
Introducting Emirates NBD chat banking via WhatsApp, a 24/7 secure and simple way to get all your banking needs on the go.
Subscribe through SMS: SMS WhatsApp to 4456 With your registered mobile number.
Subscribe through online/mobile banking: Login to your mobile or online banking

To ensure that you are talking to the official business account of Emirates NBD on WhatsApp, look for the green badge next to Emirates NBD's name in the chat. Click on the icon and verify that official business account and Emirates NBD's business details are available. If you click on the official business account button, a message pops up, confirming that this is the official business account of Emirates NBD.

That's a great question. Yes, to get the best responses from this channel, we have a recommended list of keywords.

• Type Info, Help, Information to find out which banking services you can avail
• Type Account balance, Balance, Bal to check the balance in your Current or Savings Account
• Type Account transactions XXXX to get the last 5 transactions of your Account where XXXX are the last 4 digits of your Account number
• Type Card transactions XXXX to get the last 5 transactions of your Credit Card where XXXX are the last 4 digits of your Credit Card number
• Type Card statement XXXX to know the last statement of your Credit Card where XXXX are the last 4 digits of your Credit Card number
• Type Block XXXX or Unblock XXXX to temporarily block/ unblock your Debit or Credit Card where XXXX are the last 4 digits of your Card number
• Type Cheque book XXXX to request a new Cheque Book where XXXX are the last 4 digits of your Account number
• Type FX to know the current foreign exchange rates of select countries
• Type Opt out to unsubscribe from Chat Banking