Service Charter | Emirates NBD

Our commitment

We will provide our customers with easy access to banking by ensuring our services are always available.
We will always treat our customers with respect.
We will understand our customers' financial needs to offer them solutions that will help them achieve their financial aspirations.
We will provide our customers with simple and convenient banking.
We will be transparent about our services and charges.
We will treat our customers' requests with importance and ensure a timely response.
We will keep our customers' personal and financial information confidential.
We will be fair in all our interactions with our customer.