Register for WhatsApp banking

Access basic banking services and get instant answers securely and conveniently on WhatsApp

Emirates NBD WhatsApp banking is a secure channel which allows you to conduct basic banking functions on the go and gives you instant answers to banking queries and service requests. 

You can register for WhatsApp banking right away, but for security reasons we require that your WhatsApp number be the same as your registered mobile number. If your registered mobile number is not up to date with us, please update it before you register for WhatsApp banking.

What you can do via WhatsApp Banking

Get instant responses to your banking queries at any time of day or night. From checking your current and savings account balance to requesting a cheque book or getting foreign exchange rates, here are all the services on Whatsapp Banking and how you can access them.

First, enter and send the keyword or corresponding number from the information column below, then use the instructions provided in the other columns for the service you want. 

 

How to register for WhatsApp banking

You can register for WhatsApp banking instantly, but only if your account is linked to your registered mobile number.

Choose one of the ways below to register now:
 

Security tips

Here are a few tips to ensure you are safeguarding your information via WhatsApp:

  • Look for the green badge of verification next to Emirates NBD's name in the chat to ensure that it’s really us you’re talking to
    • You can click on the icon to verify that it’s an official business account. It should show Emirates NBD's business details
  • Data is exchanged over a secure channel between your device, WhatsApp and Emirates NBD. This information will be encrypted and cannot be seen or accessed by anyone
  • Do not reply to WhatsApp messages that request your personal information. They may appear to come from a trusted friend or business, but they are designed to trick you into disclosing sensitive personal information
  • You can only subscribe to Emirates NBD Chat Banking via your with the bank. The same number has to be used in WhatsApp
  • Do not share your mobile phone with anyone
  • Activate your SIM card with a PIN
  • Enable WhatsApp Two-Step Verification under Settings/ Account/ Two-Step Verification: any attempt to verify your mobile number on WhatsApp must be accompanied by a 6-digit PIN you create. Click to see how

Steps:

  • Open WhatsApp Settings.
  • Tap Account > Two-step verification > Enable.
  • Enter a six-digit PIN of your choice and confirm it.
  • Provide an email address you can access or tap Skip if you don't want to add an email address
  • Tap Next

Confirm the email address and tap Save or Done

 

What’s next

You’ll receive a welcome message from us and you’re all set. Start by typing ‘Info’ on the chat and you’ll see a list of services we offer on WhatsApp.