Cash not dispensed at ATM

If your money is not dispensed at an ATM machine, let us know so we can help

What you should do

If your money is partially dispensed or doesn’t dispense at all from an ATM machine, here’s what you should do:

  • Note the ATM ID, your account or card number, transaction date and time, transaction reference number, transaction amount, claim amount, denominations of cash received and exact location of the machine
  • Get in touch with us using one of the options below.